Please read these Terms of Use (“Terms”) carefully before using the website and services operated by Prime Shine Auto. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our site or book any services.
1. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not infringe on the rights or restrict the use of the website by any third party. You must not engage in any conduct that may damage, disable, or overburden our website or interfere with any other party’s use of the website.
2. Eligibility
By using our services, you confirm that you are at least 18 years old or have the consent of a legal guardian. You must provide accurate, complete, and current information when making a booking or inquiry.
3. Bookings and Payments
All service appointments must be booked through our official website or by direct contact with our customer support. Full or partial payment may be required at the time of booking, depending on the service selected.
We accept major credit cards, PayNow, and other approved payment methods. All transactions are processed in Singapore Dollars (SGD).
4. Changes to Bookings
We understand that plans can change. If you wish to modify your booking, please contact us at least 24 hours in advance. Changes made less than 24 hours before the scheduled time may be subject to additional charges or forfeiture of deposit.
5. Intellectual Property
All content on this website, including text, images, logos, designs, and graphics, is the exclusive property of Prime Shine Auto and is protected by copyright and trademark laws. You may not reproduce, modify, or distribute any content without our prior written consent.
6. Limitation of Liability
To the maximum extent permitted by law, Prime Shine Auto will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website. This includes, but is not limited to, loss of profits, vehicle damage from unrelated incidents, or dissatisfaction due to subjective expectations.
7. Privacy
We value your privacy. All personal data collected through our website or during service appointments is handled in accordance with our Privacy Policy. By using our services, you consent to such data collection and use.
8. Service Disclaimer
Our detailing services are cosmetic in nature and do not include mechanical or structural vehicle repairs. While we strive for excellence and take all precautions to protect your vehicle, we cannot guarantee that all blemishes, scratches, or imperfections will be entirely removed. Some conditions, such as oxidized paint or deep interior staining, may require repeated treatments or may be permanent.
Vehicles must be disclosed to us in full working order. We are not responsible for issues that arise due to pre-existing mechanical or electrical faults unrelated to our detailing process.
9. Refund Policy
Prime Shine Auto is committed to delivering high-quality results. If you are unsatisfied with the outcome of your detailing service, please notify us within 24 hours of service completion by contacting support@primeshinehub.com.
Refunds are issued only under the following conditions:
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The service was not performed as described or agreed.
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There is documented evidence of damage directly caused by our technicians.
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A resolution cannot be reached through rework or corrective service.
Refunds will not be provided for:
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Customer dissatisfaction based on subjective expectations after service delivery.
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Pre-existing damage or wear not disclosed prior to service.
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Cancellations made less than 24 hours in advance (unless under special circumstances).
All eligible refunds will be processed within 7–10 business days to the original payment method.
10. Modifications to Terms
We reserve the right to update or modify these Terms of Use at any time without prior notice. Continued use of our website or services after such changes constitutes your acceptance of the new Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Singapore courts.